Contact

Questions about a product, an order or what to buy for someone? We’re happy to help.

Complete the form below or email hello@midnightfolio.co.uk. We aim to reply within two working days.

Customer care: Monday to Friday · 09:00–17:00 UK time.

For questions about an existing order, please include your order number and the email address used at checkout. If something has arrived damaged, faulty or incorrect, tell us what has happened in the message. We’ll reply with the best way to send photographs if we need them.

Postal returns address

Midnight Folio Ltd
Work Station
15 Paternoster Row
Sheffield
S1 2BX
United Kingdom

This is also our registered office and receives legal correspondence and ordinary customer return parcels. It is not a shop, customer collection point or advertised dispatch location. We do not offer in-person returns. For an unusually large parcel, please contact us to arrange a suitable return method. You do not need our approval or have to wait for a reply to exercise your statutory cancellation rights.

Complaints

If something has gone wrong, email hello@midnightfolio.co.uk or use our Contact page. Tell us your order number if you have one, what happened and the outcome you would like. You do not have to use a particular form or heading. We aim to reply within two working days during Monday to Friday, 09:00–17:00 UK time. This reply aim does not change your legal deadlines or rights.

Assad or Jo will review the information and explain our proposed resolution. If we need longer, we will tell you why and when to expect an update. If you remain dissatisfied, ask for the other founder to review the response where practicable. You can still exercise your legal rights without completing this process first.

When we communicate the outcome of a consumer-contract complaint, we will give details of any dispute-resolution arrangements available to you in which we are required to participate by law or contract. We will not require you to accept binding arbitration or give up access to the courts.

Personal data complaints

You may complain about how we handle your personal information using the same email, Contact page or postal address. We will acknowledge your complaint within 30 days of receiving it, make appropriate enquiries, keep you informed and tell you the outcome without undue delay. We aim to acknowledge much sooner under our normal reply aim. You may complain to the UK data protection regulator, the ICO, at https://ico.org.uk/make-a-complaint/. Our complaints process does not remove your right to contact the regulator or seek a legal remedy.

Business details

Midnight Folio Ltd
Company No. 17485352
Registered in England and Wales
Registered office: Work Station, 15 Paternoster Row, Sheffield, S1 2BX, United Kingdom
Email: hello@midnightfolio.co.uk