Terms of service
Last updated: 14 October 2026
Overview
This website and store are operated by Midnight Folio Ltd, trading as Midnight Folio. “We”, “us” and “our” mean Midnight Folio Ltd, Company No. 17485352, registered in England and Wales. Our contact and registered-office details are in section 24.
These Terms govern your use of our website and purchases from us. Our Privacy Policy, Refund Policy and Shipping Policy should be read alongside them. Our store is hosted by Shopify.
Please read these Terms before ordering. Nothing in these Terms or our other policies excludes or restricts your statutory consumer rights. If wording conflicts with a mandatory legal right, that right takes priority.
1. Access and accounts
These Terms cover purchases for personal or household use. If you are under 18, please ask a parent or guardian to place the order on your behalf. Please contact us before placing an order for business use or resale.
Provide accurate and current contact, billing and delivery details. If you create an account, keep its access details secure and tell us if you suspect unauthorised access. You must not sell or transfer your account. You are not automatically responsible for activity caused by our failure to meet our legal obligations.
2. Our products
We take reasonable care to describe and show our products accurately. Colours can vary between screens. This does not remove our obligation to supply goods that are as described, of satisfactory quality and fit for their legally required purpose.
We may update product descriptions, availability and quantities for future orders. Changes do not retrospectively alter a contract already accepted.
3. Orders and acceptance
Placing an order is an offer to buy the goods. An automated order acknowledgement confirms receipt of your order; it does not itself accept your offer. We accept your order when we send a dispatch confirmation for those goods. Where goods are dispatched separately, acceptance applies to the goods identified in each dispatch confirmation.
We may decline an order before acceptance if goods are unavailable, payment cannot be authorised, an obvious pricing error needs resolving, or there is a reasonable concern about fraud. We will tell you and refund any payment taken for goods we do not accept.
Review your order before submitting it. Contact us promptly if you need to correct it. We cannot promise to stop dispatch once processing has begun, but this does not affect your statutory cancellation rights or our Refund Policy.
4. Prices and payment
Prices are shown in pounds sterling and are the total product price payable by the customer. Delivery charges are shown separately before you place your order. Where a tax is applicable to a consumer price, it is included in the price shown. You will be shown the total payable before committing to purchase. We do not add optional charges without your agreement.
Future prices or promotions may change, but an accepted order’s price does not change retrospectively. If an obvious pricing error is discovered before acceptance, we will contact you to choose between proceeding at the correct price and cancelling for a refund.
Use a payment method you are authorised to use and provide accurate payment information. Payment is processed using the options available at checkout. Taking payment does not change the acceptance point in section 3. Any promotion-specific conditions must be communicated before purchase and cannot reduce statutory rights.
5. Shipping and delivery
We deliver to England, Scotland and Wales. Standard delivery costs £4.99 and is free on orders of £60 or more. It uses Royal Mail Tracked 48, which aims to deliver within two to three working days after dispatch. Express delivery costs £6.99 and uses Royal Mail Tracked 24, which aims to deliver the next working day after dispatch.
Orders placed before 1pm UK time on working days are normally dispatched that working day. Orders placed after 1pm are normally dispatched the next working day. Working days are Monday to Friday, excluding bank holidays in England and Wales. Orders placed on non-working days are normally dispatched on the next working day.
Royal Mail times are aims, not guarantees. We will tell you about material delays that we become aware of. Unless another delivery period is agreed, goods must be delivered within 30 days. Your legal remedies for late delivery remain available.
Goods remain at our risk until you, or a person you identify to receive them other than the carrier, physically receives them. We remain responsible for our delivery obligations when using our chosen carrier. You own the goods once we have received full payment and they have been delivered. See our Shipping Policy for further details.
6. Intellectual property
Website text, images, branding and other materials belong to us or their respective owners and are protected by applicable intellectual property laws. You may use the website for personal purposes and retain copies of your order information, policies and these Terms.
Do not reproduce, sell or exploit other website materials without permission, except where the law permits it. No ownership of our or Shopify’s trademarks or other intellectual property passes to you by using the website or purchasing goods.
7. Optional third-party tools
If the website offers an optional third-party tool, its provider may have separate terms. Review them before use. We do not control independently operated tools, but do not exclude responsibility for our own acts, statements or legal obligations. We will not impose a new optional service or charge on an accepted order without your agreement.
8. Third-party links
Links to independent websites are provided for convenience. Their operators control their content, products and privacy practices. A link does not itself mean we endorse them. This does not exclude responsibility for our own misleading statements, negligence or other legal obligations.
9. Relationship with Shopify
Shopify hosts our store and collects and processes personal information when you visit or buy from us. We use Shopify Network Intelligence to provide Enhanced Services drawing on interactions with our shop, other merchants and Shopify, including personalisation, analytics and advertising-related services. Information you submit is shared with Shopify and relevant service providers, which may be in other countries, to provide these services.
Your purchase contract is with Midnight Folio Ltd. We remain responsible as seller. Shopify acts as a controller for its Enhanced Services processing; this does not remove our own data protection responsibilities. Our Privacy Policy explains the purposes, lawful bases and international transfer safeguards.
Read Shopify's Consumer Privacy Policy and visit its privacy portal to exercise relevant rights, including objection or withdrawal for Shopify's processing. Use our native cookie controls for choices on this shop. Targeted advertising and device storage or access requiring consent need your agreement; using the website is not consent to these uses. Nothing here excludes rights that cannot lawfully be excluded.
10. Privacy
Our Privacy Policy explains how we handle personal information. Shopify also processes information in connection with hosting and operating the store; see its Consumer Privacy Policy. Using the website does not mean you consent to every possible use of personal information. Where consent is legally required, it will be sought separately.
11. Feedback and reviews
Provide honest feedback and submit only material you have the right to share. Do not include unlawful, abusive or misleading content, confidential information or another person’s personal information without authority. Disclose any incentive relevant to a review.
You retain ownership of your feedback. By submitting feedback for public display, you permit us to display and reproduce it as necessary to operate that feature. We will seek separate permission before reusing identifiable feedback in advertising or promotional creative. We may moderate unlawful content or content that breaches these Terms, but will not suppress a review merely because it is negative.
12. Errors and omissions
We may correct website errors. Corrections do not give us an unrestricted right to cancel or change accepted orders. If an error affects your order, we will explain it and provide the options available under the contract and applicable law.
13. Prohibited uses
Do not use the website for unlawful activity, fraud, harassment, impersonation, infringement of others’ rights, unwanted advertising or distribution of malware. Do not collect other users’ personal information without authority or interfere with the website’s security or operation.
We may restrict access where reasonably necessary to address misuse or security risks. We will use proportionate measures. Restricting website access does not extinguish rights under an existing order or prevent you contacting us about it.
14. Suspension and termination
We may suspend website or account access for a material breach of these Terms or where reasonably necessary for security. Where appropriate, we will explain the reason and give you an opportunity to resolve it. Suspension does not cancel an accepted order or remove statutory cancellation, refund or other consumer rights.
Provisions that need to continue after access ends, including intellectual property, privacy, liability and dispute provisions, continue only to the extent necessary and lawful.
15. Website availability and goods guarantees
We take reasonable care to operate the website but cannot promise uninterrupted access or that every technical fault will be avoided. General information is not a substitute for advice relevant to your circumstances.
We do not sell goods on an “as is” basis that excludes statutory protections. Goods must meet the standards required by UK consumer law. Website availability statements do not remove our obligations for accepted orders.
16. Our responsibility for loss or damage
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it was an obvious consequence or both parties knew it might happen when the contract was made.
We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights concerning goods, or any liability that cannot lawfully be excluded or limited.
Because these Terms concern consumer purchases, we do not accept liability for business losses such as lost business profits or business interruption. This does not exclude losses that are recoverable under mandatory consumer law. You should take reasonable steps to avoid unnecessary loss, without prejudicing statutory rights.
17. Your responsibility
These Terms do not impose a general obligation on you to indemnify us, Shopify or other parties for claims and legal costs. Any claim arising from your unlawful conduct or breach is assessed under the ordinary applicable legal rules, including causation, proof of loss and fairness.
18. Severability
If a provision is unlawful, unfair or unenforceable, it will not bind you to that extent. The remaining provisions continue where they can operate lawfully and fairly. An invalid provision will not be rewritten to impose an obligation the law does not permit.
19. Entire agreement and waiver
These Terms, the policies referenced in them and the information supplied with your order describe our agreement. They do not exclude information, representations or rights that the law makes part of the contract, or liability for fraud. Ambiguous consumer wording will be interpreted as required by law.
A delay in exercising a right does not by itself mean that right has been waived.
20. Assignment
We may transfer our rights and obligations to another organisation only where this does not reduce your contractual or statutory protections. We will notify you where required. You may transfer your rights only with our agreement unless the law permits otherwise; we will not unreasonably withhold agreement.
21. Governing law and disputes
These Terms are governed by the law of England and Wales. If you are a consumer living in Scotland, this choice does not deprive you of mandatory protections available under the law applicable to you.
You may bring proceedings in the courts available to you under applicable consumer law, including the courts of Scotland if you live there. These Terms do not require a Scottish consumer to bring a claim exclusively in England or Wales. Please contact us first if you would like us to try to resolve a concern informally; doing so is not a condition of exercising legal rights.
Complaints
If something has gone wrong, email hello@midnightfolio.co.uk or use our Contact page. Tell us your order number if you have one, what happened and the outcome you would like. You do not have to use a particular form or heading. We aim to reply within two working days during Monday to Friday, 09:00–17:00 UK time. This reply aim does not change your legal deadlines or rights.
Assad or Jo will review the information and explain our proposed resolution. If we need longer, we will tell you why and when to expect an update. If you remain dissatisfied, ask for the other founder to review the response where practicable. You can still exercise your legal rights without completing this process first.
When we communicate the outcome of a consumer-contract complaint, we will give details of any dispute-resolution arrangements available to you in which we are required to participate by law or contract. We will not require you to accept binding arbitration or give up access to the courts.
22. Headings
Headings help you navigate these Terms and do not change their meaning.
23. Changes to these Terms
We may update these Terms for future orders or website use. The version applicable when you place your order governs that order, subject to mandatory law. We will not retrospectively remove rights or impose new charges. Where required, we will give notice of material changes. Continued website use does not waive rights relating to earlier orders.
24. Contact, cancellation and returns
Email hello@midnightfolio.co.uk or use our Contact page. Customer care hours are Monday to Friday · 09:00–17:00 UK time. We aim to reply within two working days. Response times do not extend or restrict statutory deadlines; a clear cancellation notice sent in time does not depend on our replying first.
Midnight Folio Ltd · Company No. 17485352 · Registered in England and Wales. Registered office: Work Station, 15 Paternoster Row, Sheffield, S1 2BX, United Kingdom. This is both our registered office and our postal customer returns address. It receives legal correspondence and ordinary return parcels. It is not a shop, customer collection point or advertised dispatch location; in-person returns are not available. For unusually large parcels, contact us to arrange a suitable return method. You do not need to contact us or wait for approval to exercise statutory cancellation rights.
You may cancel an eligible online goods purchase without giving a reason before delivery and up to 14 days after the day you, or your nominated recipient, receives it. Where goods in one order are delivered separately, the statutory cancellation period runs from receipt of the last item. Notify us clearly and return the goods within 14 days after notifying us. You may inspect them as in a shop; a lawful deduction may apply for excessive handling.
For statutory cancellation, we refund the goods and the Standard outbound delivery charge paid. If you chose Express, only the equivalent Standard charge is refunded. You pay change-of-mind return postage. A free Standard service has no outbound charge to refund.
Our additional goodwill offer applies to most eligible items. For an eligible change-of-mind return during days 15–30 after delivery, notify us by the end of day 30, counting the day after delivery as day one. You then have 14 days to send the goods back. Goods must be unused and in resaleable condition. You pay return postage; the original outbound delivery charge is not refunded under this additional offer. We refund qualifying goodwill returns within 14 days of receiving the returned goods. There is no restocking fee. These voluntary conditions do not limit statutory rights.
Our additional goodwill offer does not apply to products specifically intended for a particular occasion, including Christmas cards, Christmas-specific wrapping paper, festive gift tags and equivalent clearly occasion-specific products. This depends on the product itself: an ordinary journal, notebook or other item does not become excluded simply because it appears in a Christmas or seasonal collection.
This exception applies only to the additional goodwill offer during days 15–30. All applicable statutory cancellation rights, including the normal 14-day online cancellation period, and remedies for faulty, damaged or misdescribed goods remain protected.
We do not offer direct exchanges. You may place a new order for a different item.
Faulty, damaged or incorrect goods are handled separately in accordance with statutory rights. We arrange the appropriate remedy and cover an appropriate return cost or arrange collection. The goodwill conditions do not limit these rights.
Refunds go to the original payment method and are processed without undue delay within the applicable legal timescale. For statutory cancellation where we have not offered collection, the deadline is 14 days after receipt of the returned goods or evidence of their return, whichever is earlier. Where we offer collection, the deadline is 14 days after cancellation notice. For a statutory rejection of faulty goods, a refund is made within 14 days after we agree you are entitled to it. See our Refund Policy for full details.
Our Returns, Refunds and Cancellations Policy explains the statutory remedies, goodwill eligibility and deadlines. An optional cancellation form is below.
Model cancellation form
Use of this form is optional. You may instead send any clear statement that you wish to cancel.
To: Midnight Folio Ltd, Work Station, 15 Paternoster Row, Sheffield, S1 2BX, United Kingdom; hello@midnightfolio.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
__________________________________________________
Ordered on [*]/received on [*],
__________________________________________________
Name of consumer(s),
__________________________________________________
Address of consumer(s),
__________________________________________________
Signature of consumer(s) (only if this form is notified on paper),
__________________________________________________
Date
__________________________________________________
[*] Delete as appropriate.