Frequently Asked Questions

Where do you deliver?

We currently deliver to England, Scotland and Wales. Northern Ireland and international delivery are not currently offered.

How much is delivery?

Standard delivery is £4.99 below £60 and free on orders of £60 or more. Express delivery is £6.99.

How long does delivery take?

Standard uses Royal Mail Tracked 48, which aims to arrive within two to three working days after dispatch. Express uses Royal Mail Tracked 24, which aims to arrive the next working day after dispatch. These are aims, not guarantees, and may vary by postcode or during busy periods.

When will my order be dispatched?

Orders placed before 1pm UK time on working days are normally dispatched the same working day. Later orders and orders placed on non-working days are normally dispatched on the next working day. Working days are Monday to Friday, excluding bank holidays in England and Wales.

How do I cancel or return something?

You may cancel an eligible online purchase before delivery or up to 14 days after the day you or your nominated recipient receives it, then send it back within 14 days of telling us. You do not need our approval or have to wait for a reply to exercise statutory cancellation rights. Our Returns, Refunds and Cancellations Policy explains the full rights and refund deadlines.

What is your additional goodwill returns offer?

Our additional 30-day goodwill offer applies to most eligible items. For goodwill returns during days 15–30 after delivery, notify us by the end of day 30, counting the day after delivery as day one, then send the goods back within 14 days. Goods must be unused and in resaleable condition. You pay return postage and original outbound delivery is not refunded under this offer. We refund qualifying goodwill returns within 14 days of receiving the goods. There is no restocking fee.

Does the additional offer cover Christmas and occasion-specific products?

The additional goodwill offer during days 15–30 does not cover Christmas cards, Christmas-specific wrapping paper, festive gift tags or equivalent products specifically intended for a particular occasion. All applicable statutory cancellation and faulty-goods rights remain protected. An ordinary journal, notebook or other item is not excluded simply because it appears in a seasonal collection.

Where do I send a postal return?

Midnight Folio Ltd
Work Station
15 Paternoster Row
Sheffield
S1 2BX
United Kingdom

This is also our registered office and receives legal correspondence and ordinary return parcels. It is not a shop, collection point or advertised dispatch location, and in-person returns are not available. For unusually large parcels, please contact us about a suitable return method; this does not make approval a condition of statutory cancellation.

Who pays delivery and return costs?

For a statutory cancellation of a whole order, we refund the Standard outbound delivery charge you paid; an Express upgrade is not refunded. If Standard was free, there is no outbound charge to refund. You pay change-of-mind return postage. Under the additional goodwill offer, original outbound delivery is not refunded. Faulty, damaged or incorrect goods are handled separately: we cover an appropriate return cost or arrange collection. See the full Returns Policy for refund deadlines and partial returns.

What if something is faulty, damaged, incorrect or missing?

Email hello@midnightfolio.co.uk or use our Contact page with your order details and a short explanation. We will arrange the appropriate remedy under your statutory rights. We will tell you how to send photographs if useful. You do not have to pursue Royal Mail yourself for a missing delivery.

Do you offer exchanges?

We do not offer direct exchanges. Return the original item under the applicable policy and place a new order if you would like a different item.

Can you help me choose something?

Of course. If you would like a little guidance choosing a journal, card or gift, email hello@midnightfolio.co.uk or send us a message through Contact Us. Customer care is available Monday to Friday · 09:00–17:00 UK time. We aim to reply within two working days.

Can I send an order directly to someone as a gift?

Yes. Enter the recipient’s delivery address at checkout within England, Scotland and Wales. Any card, paper or tags you choose are supplied separately for the recipient to finish the gift themselves. We do not currently offer gift wrapping. A handwritten message or special presentation is not included as a standard service.

Are ready-made gift sets available?

Yes. Our Pencil Case Set is available now. You can also browse our Gifts collection or choose individual pieces to give together. We don't currently offer gift wrapping.

What does Coming soon mean?

The item is not currently available to buy. It is not a paid pre-order or a promise of a delivery date. We will update availability when stock is ready for sale.

How can I contact you?

Email hello@midnightfolio.co.uk or use our Contact page. Customer care is Monday to Friday, 09:00–17:00 UK time. We aim to reply within two working days. A cancellation notice sent in time does not depend on our replying first.

Read our Returns, Refunds and Cancellations Policy, Delivery and Shipping Policy and Contact and Complaints information for full details.