Shipping policy

Last updated: 14 October 2026

We currently deliver to addresses in England, Scotland and Wales.

Delivery options

Standard delivery: £4.99
Sent using Royal Mail Tracked 48. Royal Mail aims to deliver within two to three working days after dispatch.

Express delivery: £6.99
Sent using Royal Mail Tracked 24. Royal Mail aims to deliver the next working day after dispatch.

Standard delivery is free on orders of £60 or more.

Dispatch

Orders placed before 1pm UK time on working days are normally dispatched the same working day. Orders placed after 1pm UK time are normally dispatched on the next working day.

Royal Mail delivery times are aims rather than guarantees and can vary by postcode or during busy periods.

We’ll send an order update when your order has been dispatched. If you have a question about delivery, please email hello@midnightfolio.co.uk or use our Contact Us page.

If you need to return something, you can find the practical details on our Returns page, which includes our postal returns address.

Working days and delivery area

Working days mean Monday to Friday, excluding bank holidays in England and Wales. Orders placed on non-working days are normally dispatched on the next working day. We do not currently offer delivery to Northern Ireland or outside England, Scotland and Wales. Enter the permitted delivery address at checkout. The delivery charge and any order-specific delivery information will be shown before payment.

Delays and missing parcels

Please contact hello@midnightfolio.co.uk if your order is delayed, tracking is unclear or the parcel has not arrived. We will investigate with Royal Mail and explain the next step. You do not have to make the carrier claim yourself or wait indefinitely for its investigation before exercising your rights against us.

We deliver without undue delay and, unless another period is agreed, within 30 days. If we miss an agreed delivery deadline, you may normally give us an appropriate additional period. If we still do not deliver, you may end the contract and receive a refund without undue delay. You may end it immediately where we refuse delivery or an essential deadline applies under the law. Describing a carrier time as an aim does not override a binding order-specific commitment or your legal remedies.

Delivery problems

Check the address before ordering and contact us promptly about an error. We will try to correct it before dispatch but cannot guarantee a change once processing has begun. We will investigate failed delivery, refusal or an address mistake fairly. Any proposed redelivery charge must reflect a reasonable additional cost caused by the problem and be agreed with you; we do not apply an automatic penalty or remove statutory rights.

If a parcel arrives damaged or contains the wrong goods, please contact us. We will arrange the appropriate remedy and cover an appropriate return cost or arrange collection. Goods remain at our risk until you, or a person you identify to receive them other than the carrier, physically receives them. We remain responsible for the delivery service we arrange. A tracking scan alone does not remove that responsibility.

Company details

Midnight Folio Ltd
Company No. 17485352
Registered in England and Wales
Registered office: Work Station, 15 Paternoster Row, Sheffield, S1 2BX, United Kingdom