Returns

Last updated: 14 October 2026

How to request a return

Email hello@midnightfolio.co.uk or use our Contact Us page. Include your order number and the email address used at checkout. The postal returns address is shown below. We can help with practical instructions, but contacting us or awaiting a reply is not a condition of a statutory cancellation. You do not need our approval to exercise your statutory cancellation rights.

Postal returns address

Midnight Folio Ltd
Work Station
15 Paternoster Row
Sheffield
S1 2BX
United Kingdom

This is also our registered office and receives legal correspondence and ordinary customer return parcels. It is not a shop, customer collection point or advertised dispatch location. We do not offer in-person returns. For an unusually large parcel, please contact us to arrange a suitable return method. You do not need our approval or have to wait for a reply to exercise your statutory cancellation rights.

Statutory cancellation: the first 14 days

For eligible online purchases, you have the statutory right to cancel without giving a reason up to 14 days after the day you receive your goods. Tell us clearly that you wish to cancel within that period, then return the goods within 14 days after telling us.

You may inspect the goods as you would in a shop. We may make a deduction for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law. The unused and resaleable condition requirement for our goodwill returns does not limit your statutory cancellation rights.

For a statutory cancellation, we refund the goods and the standard outbound delivery charge you paid. If you chose Express delivery, we refund only the equivalent Standard delivery charge, not the Express upgrade. Where Standard delivery was free, there is no outbound delivery charge to refund. You pay the cost of returning goods for a change-of-mind cancellation.

Goodwill returns: days 15–30

Our additional goodwill offer applies to most eligible items. For an eligible change-of-mind return during days 15–30 after delivery, notify us by the end of day 30, counting the day after delivery as day one. You then have 14 days to send the goods back. Goods must be unused and in resaleable condition. You pay return postage; the original outbound delivery charge is not refunded under this additional offer. We refund qualifying goodwill returns within 14 days of receiving the returned goods. There is no restocking fee. These voluntary conditions do not limit statutory rights.

Our additional goodwill offer does not apply to products specifically intended for a particular occasion, including Christmas cards, Christmas-specific wrapping paper, festive gift tags and equivalent clearly occasion-specific products. This depends on the product itself: an ordinary journal, notebook or other item does not become excluded simply because it appears in a Christmas or seasonal collection.

This exception applies only to the additional goodwill offer during days 15–30. All applicable statutory cancellation rights, including the normal 14-day online cancellation period, and remedies for faulty, damaged or misdescribed goods remain protected.

Exchanges

We do not offer direct exchanges. If you would like a different item, return the original item for a refund under this policy and place a new order.

Faulty, damaged or incorrect items

These are handled separately from change-of-mind returns. Contact us with your order details and a short description of the problem. We will explain how to send photographs if needed and arrange the appropriate remedy in line with your statutory rights. We will cover an appropriate return cost or arrange collection so you are not left responsible for that cost. The goodwill return conditions do not limit your rights for faulty, damaged or incorrect goods.

Refunds

Refunds go to the original payment method. We process refunds without undue delay and within the applicable legal timescale. For statutory cancellations where we have not offered to collect the goods, we refund no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. Where we have offered to collect, the cancellation refund deadline is 14 days after you tell us you are cancelling. For a statutory rejection of faulty goods, a refund is made without undue delay and within 14 days after we agree you are entitled to it. Your payment provider may take additional time to show the refund.

Your rights when goods are not right

Goods must be as described, of satisfactory quality and fit for purpose. You normally have a short-term right to reject non-conforming goods within 30 days of delivery and obtain a refund. The period may pause where you agree to repair or replacement. After that, you normally have the right to a repair or replacement at no cost, within a reasonable time and without significant inconvenience, unless the chosen remedy is impossible or disproportionate. If that fails, is unavailable or is not provided as required, you may be entitled to a price reduction or to reject the goods for a refund. A fault found within six months is normally presumed to have existed at delivery unless we show otherwise or the presumption is incompatible with the goods or fault. This does not create an automatic six-month expiry of your rights.

Photographs can help us assess a problem, but we do not make them an inflexible condition of a remedy. We may reasonably inspect returned goods. Ordinary wear, accidental damage and misuse do not by themselves make goods faulty at delivery.

Other points

You may cancel before delivery too. Where goods in one order arrive separately, the statutory cancellation period runs from receipt of the last item. A clear cancellation notice sent before the deadline is effective even if we reply later. No restocking or refund administration fee applies. Original packaging is helpful but is not a condition of statutory cancellation. Writing in a journal or using ink beyond a shop-like inspection may reduce its value; a permitted deduction reflects the actual loss in value, not an automatic penalty.

There is no blanket cancellation exclusion for journals, stationery, opened packaging, sale items or ready-made gift sets.

For cancellation of a whole order, the original Standard delivery charge paid is refunded. If you return only part of an order, contact us for the appropriate delivery-charge treatment; we will not retrospectively impose a new delivery charge merely because the retained goods fall below the free-delivery threshold. Missing or delayed deliveries are handled under our Shipping Policy and do not require you to pursue the carrier yourself.

Model cancellation form

To: Midnight Folio Ltd, Work Station, 15 Paternoster Row, Sheffield, S1 2BX, United Kingdom; hello@midnightfolio.co.uk.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: __________. Ordered on/received on: __________. Name: __________. Address: __________. Signature (only if sent on paper): __________. Date: __________. Delete alternatives as appropriate. Use of this form is optional.

Company details

Midnight Folio Ltd
Company No. 17485352
Registered in England and Wales
Registered office: Work Station, 15 Paternoster Row, Sheffield, S1 2BX, United Kingdom